Terms and Conditions

1. Identification and scope

The online shop is operated by Syst-MP, Lda., Portuguese tax identification number 507 533 976, with its registered office at Rua José António Madeira, n.º 35A, 8100-670 Loulé, Portugal.

Contact: geral@syst-mp.com · +351 289 393 392 (call to the Portuguese national landline network).

These terms govern purchases from the online shop, together with the information provided for each product and order. Buyers must have legal capacity to enter into a contract or act through their legal representative.

Consumer rights apply to purchases for purposes outside a trade or profession. Business purchases are subject to the legal rules applicable to them.

2. Products, prices, payment and delivery

Product characteristics, availability and lead times are shown on each product page. The total, including applicable VAT and delivery charges, is displayed before completing the purchase. Check the products, billing and delivery details and total.

The payment method currently available is Multibanco. Preparation and dispatch start after payment confirmation. The lead times shown for products run from that confirmation.

We deliver to mainland Portugal, the Azores and Madeira. Delivery charges are calculated at checkout according to the destination and products. For international delivery, contact Syst-MP before ordering to confirm availability, lead times and costs. Collection from our premises is not available for online shop orders.

An order may be dispatched in separate deliveries depending on availability. No additional delivery charges apply when Syst-MP splits a shipment.

If a product becomes unavailable after payment, we will contact you to choose between waiting, accepting an alternative or receiving the corresponding refund. A substitution requires your agreement. We will inform you of changes to delivery times, without affecting your legal rights.

Changes to prices or product characteristics apply to future purchases and do not, in themselves, change orders already contracted.

3. Responsibilities

Syst-MP is responsible for its contractual and legal obligations, including product conformity and consumer rights. No provision of these terms excludes rights or liabilities that cannot lawfully be excluded.

Website access failures do not remove rights relating to purchases already made.

4. Customer details and use of the shop

Customers must provide correct and sufficient information, keep it up to date, use their own identity or that of a person they legitimately represent, and comply with quantity limits displayed before purchase.

Incorrect details may delay or prevent processing or delivery. Syst-MP will contact the customer if clarification is needed. Any restriction of access for unlawful, fraudulent or abusive use must be justified and proportionate, preserving rights relating to orders already contracted.

5. Privacy

Data needed for enquiries, orders, payments, invoicing, delivery and support is processed under our Privacy Policy, which explains purposes, systems, retention and individuals’ rights.

A purchase does not constitute a newsletter subscription. For questions about personal data, contact geral@syst-mp.com.

6. Order cancellation

You can request cancellation at geral@syst-mp.com, quoting your order number. Cancellation will be accepted if the order has not yet been dispatched. After dispatch, the withdrawal rules in section 7 apply where the legal conditions are met.

To locate your order, we may ask for its number, the tax identification number used and/or the delivery address, limiting the request to necessary information.

If inconsistencies, signs of fraud or obvious errors in price, characteristics or availability are detected, Syst-MP will contact the customer to clarify the situation. Any refusal or cancellation will comply with applicable law and rights arising from contracts already concluded. Payments for validly cancelled orders will be refunded.

7. Withdrawal and returns

Consumers have 14 days to withdraw from a distance purchase without giving a reason. For goods, this starts when the consumer or a nominated third party other than the carrier receives them. If goods from the same order arrive separately, the period starts on receipt of the last item; for deliveries in lots or parts, on receipt of the last lot or part. For services, it starts when the contract is concluded.

Communicate your decision by an unequivocal statement, for example to geral@syst-mp.com or by letter to our address. You may use the form below, but it is not mandatory. Sending your notice before the deadline is sufficient.

Return the goods within 14 days of notifying withdrawal to Syst-MP, Rua José António Madeira, n.º 35A, 8100-670 Loulé, Portugal. Consumers bear the direct return costs for a change of mind where they were informed of this obligation beforehand. This does not apply to conformity remedies whose costs must legally be borne by Syst-MP. For goods that cannot normally be returned by post, return cost information must be provided before purchase.

We refund the amount actually paid, including the cost of the least expensive standard delivery offered, within 14 days of your notice. Additional charges for a more expensive delivery method chosen by the consumer are not refunded. Refunds use the original payment method unless expressly agreed otherwise, at no cost to the consumer. Unless we offer to collect the goods, we may withhold the refund until we receive them or evidence of dispatch, whichever occurs first.

Consumers may inspect goods to establish their nature, characteristics and functioning. They may only be liable for diminished value caused by handling beyond what is necessary, under the legal conditions. Where possible, return the packaging, accessories, manuals and proof of purchase; missing original packaging does not, in itself, remove legal rights.

Exceptions: as provided by law, withdrawal may not apply to goods made to consumer specifications or clearly personalised; goods inseparably mixed with others after delivery; services fully performed with prior express consent and acknowledgement that the right is lost after full performance; or urgent repairs or maintenance specifically requested on site. The last exception does not cover additional services not requested or goods other than essential replacement parts.

If you expressly request, on a durable medium, that a service start during the 14-day period and subsequently withdraw, you may owe a proportionate amount for the service actually provided, provided the legal information and consent requirements have been met.

Model withdrawal form

To: Syst-MP, Lda., Rua José António Madeira, n.º 35A, 8100-670 Loulé · geral@syst-mp.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract concerning the following goods/service (*): __________
Ordered on (*)/received on (*): __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature (only if submitted on paper): __________
Date: __________
(*) Delete as appropriate.

8. Product non-conformity

For non-conformity, contact Syst-MP and, where possible, provide the order or invoice, the product and details of the fault. Goods may be delivered or sent to Rua José António Madeira, n.º 35A, 8100-670 Loulé, following the instructions provided.

Consumers are entitled to repair or replacement, a proportionate price reduction or termination of the contract under Portuguese Decree-Law No. 84/2021 of 18 October, as amended. If non-conformity appears within the first 30 days after delivery, the consumer may request immediate replacement or termination.

Repair or replacement is free of charge, including necessary costs, and carried out within a reasonable time without significant inconvenience. It should normally not exceed 30 days, unless the nature and complexity of the goods, the severity of the fault and the work required justify a longer period.

Where possible, provide the accessories needed for assessment. Missing original packaging does not, in itself, affect legal rights.

9. Warranties

For sales of movable goods to consumers, Syst-MP is liable for non-conformity becoming apparent within three years after delivery, as provided by law. Business purchases follow the rules applicable to them.

Damage caused by misuse, installation contrary to instructions, accidents, negligence, unsuitable external conditions or interventions causing the fault may fall outside the statutory guarantee. Each situation is assessed according to the nature and cause of the problem, without removing legally recognised rights.

Contact Syst-MP with the product details and, where possible, proof of purchase. We will explain the assessment, repair or replacement procedure. Syst-MP bears the necessary costs of restoring conformity covered by the statutory guarantee.

An additional manufacturer’s commercial warranty follows the guarantor’s terms and does not replace or restrict the statutory guarantee or the right to contact Syst-MP directly as the seller.

10. Intellectual property

Texts, images, photographs, brands, logos, design and other content belong to Syst-MP or their respective rights holders and are protected by applicable law. Access to the website does not transfer those rights.

Use beyond legitimate personal use requires the rights holder’s permission, except for uses permitted by law.

11. Security and availability

Unlawful use of the website, unauthorised access to systems or data, and acts compromising the shop’s security, integrity or operation are prohibited.

Syst-MP seeks to maintain service operation and security. Interruptions may occur due to maintenance, technical faults, communications services or other circumstances. We will seek to restore service and inform customers when their orders are affected.

12. Suspension of access to the shop

The shop or individual features may be temporarily suspended for maintenance, updates or security, or discontinued following service changes. A user’s access may be restricted for serious breach, fraud, abuse or unlawful use, in a justified and proportionate manner.

These measures do not affect rights and obligations under contracts already concluded. Where reasonably possible, we provide notice of planned interruptions or significant changes.

13. Communications

Communications needed for orders, payments, delivery, returns and warranties may be made by email, SMS or telephone using the details supplied. Keep them correct and up to date.

Marketing communications comply with the law and consent requirements where applicable. You may unsubscribe using the option in the messages or by contacting geral@syst-mp.com. Unsubscribing does not prevent communications needed for contracts or legal obligations.

14. Changes to these terms

These terms may be updated following legal, product or shop operation changes. New versions take effect on publication unless the law provides otherwise.

Orders already contracted remain subject to the terms applicable at the time of purchase, without prejudice to mandatory legal provisions. The review date appears at the top of this page.

15. Complaints and dispute resolution

You can submit a complaint to Syst-MP at geral@syst-mp.com. You may also use the Complaints Book without contacting us first.

For consumer disputes, you may contact CIMAAL — Algarve Consumer Dispute Arbitration Centre: Avenida 5 de Outubro, n.º 55, R/C Dt.º, 8000-075 Faro; telephone +351 289 823 135; email info@consumoalgarve.pt; consumoalgarve.pt.

Consult our Alternative Dispute Resolution page and the centre for details of jurisdiction and applicable procedures. Alternative dispute resolution does not affect the right to bring proceedings before the competent courts, as provided by law.

16. Applicable law

These terms and contracts concluded through the shop are governed by Portuguese law, without prejudice to any applicable mandatory consumer protection rules.